Your privacy is our priority. At 320d, we are committed to safeguarding every piece of personal information you entrust to us — backed by bank-grade security technology and a fully transparent policy.
Privacy Policy 320d is more than just a formal document — it is our promise to every member that your data is always in the right hands and fully protected.
Welcome to the Privacy Policy of 320d. This document outlines the personal data management practices of the online casino platform 320d operating in Malaysia under the domain 320d.my. We understand that your trust depends not only on the quality of the games we offer, but also on how we handle the most personal information you share with us.
This Privacy Policy is drafted in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international industry best practices in data protection. 320d acts as the data controller responsible for all personal data collected through our platform.
This policy applies to all users of the 320d — whether you are registering a new account, using the mobile app, contacting customer support, or simply browsing our website. Please read this carefully and reach out to us if any part is unclear.
320d collects your personal data through several channels — during account registration, during platform usage, during financial transactions, and during your interactions with our support team. The categories of data we collect are as follows:
| Data Category | Sample Information | How It Is Collected |
|---|---|---|
| Identity Data | Full name, MyKad / passport number, date of birth | Registration / KYC |
| Contact Data | Malaysian phone number, email address, mailing address | Registration |
| Financial Data | EWallet account numbers (TNG, GrabPay), DuitNow account numbers, transaction records | Transactions |
| Gaming Data | Betting records, win/loss history, games played | Automatic |
| Technical Data | IP address, device type, operating system, web browser, general location | Automatic |
| Communications Data | Support chat records, emails to 320d, complaint logs | Interactions |
| Behavioural Data | Platform usage patterns, gaming preferences, active hours | Automatic |
320d does not collect sensitive information such as your medical records, political views or religious beliefs. The financial data we retain is limited to what is necessary to process transactions — we do not store your full credit card numbers or bank account details directly on our servers.
The personal data we collect is used solely for legitimate purposes necessary to the operation of the platform 320d. We do not use your data for purposes unrelated to the services you use. The purposes for which we use your data are as follows:
Core principles 320d is this: we do not sell your data. However, in the course of operating our platform, there are certain situations where we need to share some of your data with selected and trusted third parties. Every instance of sharing is limited to only the necessary data and is governed by strict confidentiality agreements:
All third parties that receive your data from 320d subject to data protection agreements that ensure they handle your information to the same or higher standards as we do.
320d invests seriously in security infrastructure to ensure your personal data remains protected at all times. The security measures we have implemented include:
Under Malaysia's Personal Data Protection Act 2010 (PDPA) and the policy 320d, you have the following rights with respect to your personal data:
To exercise any of the rights above, please contact our data protection team 320d via email at [email protected] with the subject line "Privacy Rights Request". Please include your account number and the type of request you wish to make. We will verify your identity before processing the request.
Platform 320d uses cookies and similar tracking technologies to enhance your experience. The following are the types of cookies we use:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Maintains login sessions and basic security settings. Without these cookies, the platform cannot function. | Session / 30 days | |
| Stores your language preferences, display settings and gaming preferences. | 1 year | |
| To gather aggregated, anonymised usage statistics that help us understand how the platform is used and how to improve it. | 2 years | |
| Detecting suspicious activity, preventing fraud and protecting your account from unauthorised access. | Session |
You can manage your cookie settings through your web browser. Please note, however, that disabling essential cookies may affect the functionality of the platform 320d. Analytics and preference cookies can be disabled without affecting the platform's core functionality.
320d does not use cookies to track your activity on other websites outside our platform. We do not employ third-party advertisers that place cross-site tracking cookies within our platform.
320d is an exclusive platform for individuals aged 18 years and above. We do not knowingly collect any personal data from individuals under the age of 18.
If you believe that someone under the age of 18 has registered an account at 320d using misleading information, please notify us promptly via [email protected]. We will investigate the report, immediately close the relevant account and delete all personal data associated with that account.
320d does not retain your personal data for longer than is necessary for the purpose for which it was collected. The following is a general guide to retention periods by data category:
When your data is no longer needed and there is no legal obligation to retain it, 320d will securely delete or anonymise that data using industry-standard data deletion procedures.
320d reserves the right to update this Privacy Policy from time to time to reflect changes in data management practices, new legal requirements, or service improvements. Where material amendments are made, we will:
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of the 320d after the amendment's effective date will be considered acceptance of the updated version.
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by 320d, please reach out to us through the following channels:
Data protection team 320d will acknowledge receipt of your request within 24 hours and provide a full response within 14 business days. For more complex cases requiring in-depth investigation, we will keep you informed of the estimated timeframe.
Under Malaysia's PDPA and the commitment of 320d, you have the following rights, which you may exercise at any time.
In today's digital age, data privacy is more than a legal term — it is a fundamental right of every internet user that must be respected and protected. When you register at 320d, you are entrusting us with highly sensitive information — your name, identification number, financial details, and usage habits. We do not take this trust lightly. Every decision we make regarding data handling is guided by one question: is this truly in the best interest of our members?
Many Malaysian players have asked us: why does 320d need to request my MyKad number? The answer is simple and straightforward — it is a legal requirement under Malaysia's Anti-Money Laundering, Anti-Terrorism Financing and Proceeds of Unlawful Activities Act 2001 (AMLA). Online financial platforms such as 320d are required by law to verify their members' identities. This process, known as KYC (Know Your Customer), is designed to protect Malaysia's financial system from misuse and to safeguard our members against identity fraud. Your KYC information is stored with high-level encryption and is only accessible by specifically authorised personnel.
Regarding financial transactions — when you deposit funds into your 320d use Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow or internet banking services such as Maybank2u and CIMB Clicks, your transaction information is processed through the respective provider's payment system. 320d does not store your full credit card number or bank account password. What we retain are transaction records — amounts, dates and payment methods — required for financial record-keeping and customer support. All this data is protected by 256-bit SSL encryption in transit and stored in encrypted databases.
One frequently asked question concerns the use of gaming data. When you play Golden 7, Cai Shen, Sea Treasure, Playtech Baccarat, or Live Sic Bo on 320d, your betting records, wins, and losses are stored in our systems. This data is used for three primary purposes — first, to ensure the VIP and cashback systems function accurately; second, to support our Responsible Gaming programme, which monitors playing patterns and identifies members who may be exceeding healthy limits; and third, to assist our support team in resolving any disputes regarding game outcomes. Your gaming records are never shared with game providers or other third parties, except where technically required to operate the relevant game.
In the context of the Responsible Gaming programme 320d, data plays a vital role. Our system automatically analyses playing patterns to identify early signs of problem gambling — such as a sharp increase in bet sizes, unusually long playing sessions, or irregular deposit behaviour. When these signs are detected, our Responsible Gaming team will reach out to you personally and discuss the tools available to help you play within healthy limits. This is not an invasion of privacy — it is part of the genuine commitment of 320d towards the wellbeing of our members.
Regarding marketing communications — if you register at 320d, you may receive emails or SMS messages about promotions, new bonuses, or platform news. This only occurs if you have given your consent during registration or at a later time through your account settings. Every marketing email we send includes an easy-to-use "unsubscribe" link. You may also manage your communication preferences at any time through the settings section of your account 320d yours. Unsubscribing from marketing emails will not affect important service-related communications such as transaction notifications or account security updates.
320d also wishes to clarify the circumstances under which we may be required to disclose your data to Malaysian authorities. This may occur upon receipt of a valid court order, writ of summons, or official request from a Malaysian law enforcement agency in connection with a criminal investigation. In such circumstances, 320d will comply with Malaysian law and disclose only the data specifically requested in the order — nothing more. Where permitted by law, we will endeavour to notify you of such disclosure before or after it occurs.
Finally, we want you to know that this Privacy Policy is a living document — it will evolve alongside the 320d, evolving legislation and advancing industry best practices. Whenever we make significant changes, we will notify you in advance. Your trust in 320d is the most valuable asset we hold, and we are committed to remaining worthy of that trust through our actions, not merely our words.
Enjoy over 200 premium games at 320d with full confidence that your privacy and data security are our top priority.